FAQ/Support

Sales
Questions

Where Do I Find BTI Products?

Go to Dealer Locator to insert your location or zip code.

Who Do I Contact To Become a BTI Dealer?

Contact Bob Santella (Principal) or Tim Asby (Principal) at 720-322-0800

What Are BTI Product Warranties?

Installation Alert!

Instant Hot Water Dispenser Installation ADDENDUM

Installation Guides/PDFs

Instant Hot Water Dispenser Installation PDF

Filtration Faucet Installation PDF

Filtration System Installation PDF

Filtration System Replacement Cartridge Installation PDF

Soap/Lotion Dispenser Installation PDF

Leak Detector System Installation PDF

Dispenser Installation w/Other Faucets

Instant Hot Water Dispenser Installation with California Faucets

California Faucet Hose Configuration & Installation:

BTI Dispenser includes (2) 3/8″ Female x 1/4″ Compression, 3/8″ Female x 5/16″ Compression Fittings & 3/8″ Female x 1/4″ Hose Barb Fitting to be compatible with most other brands of filtration faucets.  California Faucets hoses may require different fittings.

Blue Nut Hose = Connect to Cold Water Supply Line

Red Nut Hose = Connect to Blue Inlet On Top Of Dispenser

Transfer Hose = Connect to Red Outlet On Top Of Dispenser

NOTE: California Faucets include a Supply Line Flow Restrictor with filtration faucets.  Consumer will install or not at the consumers discretion.  If installed with BTI Instant Hot Water Dispenser, dispenser will work properly, but flow from faucet may be affected.

Instant Hot Water Dispenser Installation with Franke Faucets

Franke Faucet Hose Configuration & Installation:

BTI Dispenser includes (2) 3/8″ Female x 1/4″ Compression, 3/8″ Female x 5/16″ Compression Fittings & 3/8″ Female x 1/4″ Hose Barb Fitting to be compatible with most other brands of filtration faucets.  Some Franke Faucets may require two 3/8″ Female x 1/4″ Compression Fittings or a 3/8″ Female x 1/4″ Hose Barb Fitting.

3/8″ Black Poly-Tubing = Connect to Cold Water Supply or Filtration System

1/4″ Red Poly-Tubing = Connect to Blue Inlet On Top Of Dispenser

Silicone Return Tubing = Connect to Red Outlet On Top Of Dispenser

NOTE: If silicone tubing is pliable and may be crushed by compression fitting, you will need to use a 3/8″ Female x 1/4″ Hose Barb Fitting.  (fitting supplied with BTI Filtration Faucets or Contact BTI to order)

Instant Hot Water Dispenser Installation with Mountain Faucets

Mountain Faucet Hose Configuration & Installation:

BTI Dispenser includes (2) 3/8″ Female x 1/4″ Compression, 3/8″ Female x 5/16″ Compression Fittings & 3/8″ Female x 1/4″ Hose Barb Fitting to be compatible with most other brands of filtration faucets.  Some Mountain Faucets may require two 3/8″ Female x 1/4″ Compression Fittings or a 3/8″ Female x 1/4″ Hose Barb Fitting.

3/8″ Braided Hose = Connect to Cold Water Supply or Filtration System

1/4″ Braided Hose = Connect to Blue Inlet On Top Of Dispenser

Silicone Tube = Connect to Red Outlet On Top Of Dispenser

NOTE: If silicone tubing is pliable and may be crushed by compression fitting, you will need to use a 3/8″ Female x 1/4″ Hose Barb Fitting.  (fitting supplied with BTI Filtration Faucets or Contact BTI to order)

Instant Hot Water Dispenser Installation with Newport Brass Faucets

Newport Brass Faucet Hose Configuration & Installation:

BTI Dispenser includes (2) 3/8″ Female x 1/4″ Compression, 3/8″ Female x 5/16″ Compression Fittings & 3/8″ Female x 1/4″ Hose Barb Fitting to be compatible with most other brands of filtration faucets.  Some Newport Brass Faucets may require two 3/8″ Female x 1/4″ Compression Fittings or 3/8″ Female x 1/4″ Hose Barb Fitting.

Blue Tube = Connect to Cold Water Supply or Filtration System

Red Tube = Connect to Blue Inlet On Top Of Dispenser

Clear Tube  = Connect to Red Outlet On Top Of Dispenser

NOTE: If clear tubing is pliable and may be crushed by compression fitting, you will need to use a 3/8″ Female x 1/4″ Hose Barb Fitting.  (fitting supplied with BTI Filtration Faucets or Contact BTI to order)

Instant Hot Water Dispenser Installation with Waterstone Faucets

Waterstone Faucet Hose Configuration & Installation:

Utilize 3/8″ Female x 1/4″ Compression & 3/8″ Female x 5/16″ Compression Fittings Supplied with BTI Dispenser.

1/4″ Blue Tube = Connect to Cold Water Supply or Filtration System

1/4″ Red Tube = Connect to Blue Inlet On Top Of Dispenser

5/16″ Clear Tube  = Connect to Red Outlet On Top Of Dispenser

Instant Hot Water Dispenser Installation with WaterInc Faucets

WaterInc Faucet Hose Configuration & Installation:

BTI Dispenser includes (2) 3/8″ Female x 1/4″ Compression, 3/8″ Female x 5/16″ Compression Fittings & 3/8″ Female x 1/4″ Hose Barb Fitting to be compatible with most other brands of filtration faucets.  Some WaterInc Faucets may require two 3/8″ Female x 1/4″ Compression Fittings or a 3/8″ Female x 1/4″ Hose Barb Fitting.

1/4″ Blue Tube = Connect to Cold Water Supply or Filtration System

1/4″ Red Tube = Connect to Blue Inlet On Top Of Dispenser

5/16″ Clear Tube  = Connect to Red Outlet On Top Of Dispenser

Trouble-Shooting Guide

Instant Hot Water Dispenser Troubleshooting Guide

PROBLEM
POSSIBLE CAUSE
WHAT TO DO

 

Slow Flow From Spout
Water supply valve is not
fully open. Lines to
dispenser are kinked.
Fully open water supply valve.
Unkink lines to and from
dispenser.

 

Delayed Water Flow
From Spout.
Dispenser is nonpressurized
by design so a slight delay is normal.
No Action Required

 

No Water Flowing
Water Valves have been
turned off. Lines to
dispenser are kinked.
Fully open water supply valve.
Unkink lines to and from
dispenser.

 

Water Is Too Hot
Water temperature on
display panel is set to
high.
Re-set the digital temperature
to the desired temperature.

The Instant Hot Water Dispenser Does Not Heat Water

The BTI Aqua-Solutions Instant Hot Water Dispenser will take between 8 and 10 minutes (from initial activation) to heat water to the setting specified. If the unit is not heating water, make sure the unit is plugged into a 110V outlet that you have confirmed to be operational. Test the outlet by plugging in another 110V item, such as a light. If the outlet is working and the unit is not heating water, please contact BTI Client Support at 720.322.0800 for assistance.

The Faucet Drips or Spits From The Spout

Although this is an “uncommon” occurrence with the BTI Instant Hot Water Dispenser unit, certain altitude conditions may make the faucet drip/spit when the Instant Hot Water Dispenser is reheating water to replenish the unit’s water supply. Once the water level in the dispenser is filled and heated, the dripping/spitting will cease.

The Water Has An Odor or Tastes Funny

The BTI Instant Hot Water Dispenser contains NSF-approved, food-grade materials for the cold-water inlet and a 304 Stainless Steel tank for the hot water reservoir. Using these materials and the quality control inspections at time of manufacturing eliminates any leaching of chemicals into the unit. The common cause of odor or bad taste is the presence of unfiltered water being heated by the unit. Upon heating the unfiltered water, the odors and taste are accentuated. The best solution to this problem is to install a point-of-use filtration unit such as the BTI Aqua-Solutions FL1000 in conjunction with the Instant Hot Water Dispenser. Make sure the filtration unit selected is certified to both NSF 42 and 53 standards to assure maximum protection. Once the water is filtered, the bad odor and taste will not be present in heated water.

Filtration System Troubleshooting Guide

PROBLEM
POSSIBLE CAUSE
WHAT TO DO

 

Reduced Water Flow
Filter Needs Replacement
Replace with FLC1000 Replacement Cartridge

Leak Detector Troubleshooting Guide

PROBLEM
POSSIBLE CAUSE
WHAT TO DO

 

Alarm Sounds With
No Water Present.
Dead Battery
Replace Battery

Error Codes

Instant Hot Water Dispenser Error Codes

ERROR CODES

E3 = Lack of water in dispenser and it is in a Dry-Burn Mode.  Plugged-In Dispenser PRIOR to filling with water. 1)  Shut-Off/Unplug Dispenser Immediately  2)  Shut-Off cold-water supply to dispenser  3)  Ensure proper installation per instructions included with dispenser  4) Turn cold-water supply back on and check for leaks per instructions  5) Open hot-handle of the faucet, water will flow from the faucet when  dispenser is full  6)  If issue corrected, the digits on the dial will go solid with current temperature of water, while also increasing in temperature  7)  If not-corrected, shut-off/unplug dispenser.  Contact BTI Client Support 720-322-0800

E4 = Spare Code – Contact BTI Client Support 720-322-0800

E5 = Water temperature rise not detected – Faulty thermostat or element.

E6 = Water temperature rising too slowly – Faulty element or 240V dispenser fitted in 110V region.

E7 = Water temperature 28-35 °F – Ambient temp. low or faulty thermostat.

E8 = Water temperature more than 212 °F – Thermostat error.

E9 = Low temperature detected by thermostat – Faulty thermostat or element.

BTI Client Support Contact: 720-322-0800 ext. 104